Service Desk Analyst – Level 1 (18-month Fixed-term Contract)

MECCA

Victoria, Australia
Fully remote
Troubleshoot pos systems
End-user support
Microsoft operating systems
As MECCA opens more stores across Australia and New Zealand, our omnichannel retail presence continues to enable our customers to look and feel their best

Job Summary

  • As MECCA opens more stores across Australia and New Zealand, our omnichannel retail presence continues to enable our customers to look and feel their best.
  • In this role, you will be the first point of contact for all IT-related issues, whether it’s troubleshooting a POS system or helping an end-user connect to the VPN.
  • Professional development programs and first-class digitised learning offering Health and well-being initiatives Reward and recognition programs.

Matching Summary

As MECCA opens more stores across Australia and New Zealand, our omnichannel retail presence continues to enable our customers to look and feel their best.

Skills & Requirements

Must-have

  • Troubleshoot POS systems
  • End-user support
  • Microsoft operating systems
  • MAC/iOS systems and hardware
  • Prioritize tasks based on impact
  • Excellent communication skills

Nice-to-have

  • Retail IT environments
  • Continuous improvement
  • Solutions focused
  • Innovative and adaptable
  • Problem solving passion

Key Requirements

  • 18-month fixed-term contract
  • Previous experience with retail tech
  • Knowledge of End User lifecycle
  • Familiarity with ticketing systems
  • Basic networking knowledge beneficial

Work Rights

Not specified

Tailored Resume

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