Lead Customer Service Representative

BP Retail UK

Budapest, Hungary
Not specified; bonus opportunities based on perfor...
Hybrid
Customer service skills in telephone environment
Experience with salesforce and appian systems
Knowledge of sap, mdg, aravo, docusign
BP Retail UK is seeking a Lead Customer Service Representative to provide exceptional customer support and manage operations within their Global Aviation Customer support team. The role involves coordination, reporting, and collaboration with various business partners to enhance customer satisfaction and efficiency

Job Summary

  • The role exists to provide first and second line customer support for global aviation customers outside ANZ countries.
  • Employees will coordinate case management via Salesforce, manage account setups in Appian/MDG, and lead annual card renewal processes.
  • The company offers a hybrid working arrangement, performance-based bonuses, and opportunities for long-term career development within a diverse environment.

Matching Summary

Match Score: 85

BP Retail UK is seeking a Lead Customer Service Representative to provide exceptional customer support and manage operations within their Global Aviation Customer support team. The role involves coordination, reporting, and collaboration with various business partners to enhance customer satisfaction and efficiency.

Salary

Not specified; Bonus opportunities based on performance; Life & health insurance, medical care package, share matching plan

Skills & Requirements

Must-have

  • Customer service skills in telephone environment
  • Experience with Salesforce and Appian systems
  • Knowledge of SAP, MDG, ARAVO, Docusign
  • Understanding of Agile Frameworks and tools
  • Project management and risk management skills

Nice-to-have

  • Strong influencing and negotiation abilities
  • Experience with automation and simplification projects
  • Ability to work under pressure
  • Commercial attitude and business understanding
  • Continuous improvement (CI) principles application

Key Requirements

  • Proficiency in English language
  • Proven experience in problem solving
  • Strong time management and organization skills

Work Rights

Not specified

Tailored Resume

Cover Letter