Technicien Support Informatique (h/f)

Allisone

Paris, France
On-site
Windows environments
Network protocols
Sql server databases
You will pilot installations and configurations, diagnose and resolve issues, and ensure client autonomy and satisfaction

Job Summary

  • You will pilot installations and configurations, diagnose and resolve issues, and ensure client autonomy and satisfaction.
  • You will be the technical point of contact for clients, leading technical meetings and managing complex escalations.
  • You will coordinate with internal teams, produce support reports, and contribute to the continuous improvement of support processes.

Matching Summary

You will pilot installations and configurations, diagnose and resolve issues, and ensure client autonomy and satisfaction.

Skills & Requirements

Must-have

  • Windows environments
  • network protocols
  • SQL Server databases
  • SaaS integrations
  • scripting in Windows environments
  • technical client meetings
  • ticket tracking
  • documentation and knowledge base maintenance

Nice-to-have

  • job with meaning
  • proactive process improvement
  • stress management
  • prioritization skills

Key Requirements

  • 2 to 5 years of experience in a hybrid technical/client role
  • Familiarity with SaaS integrations (API, SSO)
  • Knowledge of at least one programming language
  • Fluent in technical English

Work Rights

Not specified

Tailored Resume

Cover Letter