Customer Service Agent With German And Italian (m/f/d)

Capita (digital)

Kraków, Poland
Competitive salary; bonus/equity: performance bonu...
On-site
German and italian at c1 level
Customer oriented attitude
Excellent communication skills
Capita is seeking a Customer Service Agent fluent in both German and Italian to join their Kraków team. The role involves providing outstanding customer care through various communication channels while promoting relevant products and services

Job Summary

  • You will be supporting customers through different channels, analysing and solving their queries.
  • The role involves sharing information on administrative and technical requests, making system changes, and forwarding faults to other departments.
  • Capita offers a competitive salary with performance bonus, permanent contract, and a range of benefits including medical healthcare and insurance.

Matching Summary

Match Score: 85

Capita is seeking a Customer Service Agent fluent in both German and Italian to join their Kraków team. The role involves providing outstanding customer care through various communication channels while promoting relevant products and services.

Salary

Competitive salary; Bonus/Equity: performance bonus; Benefits: LuxMed medical healthcare, Generali group insurance, Multisport or MultiKafeteria benefit systems, extra day off for voluntary activities

Skills & Requirements

Must-have

  • German and Italian at C1 level
  • Customer oriented attitude
  • Excellent communication skills
  • MS Office proficiency
  • Shift work availability

Nice-to-have

  • Positive atmosphere
  • Excellent work-life balance
  • Voluntary activities day off
  • Employee Network Groups access

Key Requirements

  • German and Italian at min. C1 level
  • Willingness to work in shifts (8:00-24:00, Monday-Sunday)
  • 40 hours per week

Work Rights

Not specified

Tailored Resume

Cover Letter