Client Service Manager - Hnas

Highmark Health

Base: $17.31 - $25.96 ph; bonus/equity: not specif...
Maintain positive account relationships
Prepare benefit design proposals
Perform financial analysis on utilization data
The role partners with Client Managers to maintain and grow existing business while ensuring positive account relationships are sustained

Job Summary

  • The role partners with Client Managers to maintain and grow existing business while ensuring positive account relationships are sustained.
  • Incumbents assist in preparing proposals, analyzing benefit designs, and running financial reports on utilization data for specialized quotes.
  • Employees serve as the primary liaison between group administrators and internal departments to resolve complex account problems and ensure customer satisfaction.

Matching Summary

The role partners with Client Managers to maintain and grow existing business while ensuring positive account relationships are sustained.

Salary

Base: $17.31 - $25.96 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Maintain positive account relationships
  • Prepare benefit design proposals
  • Perform financial analysis on utilization data
  • Resolve day-to-day account service issues
  • Conduct enrollment meetings during renewals

Nice-to-have

  • Strong service orientation and diligence
  • Critical evaluation and influence skills
  • Persistence and resilience in problem solving
  • Effective planning and organizing abilities

Key Requirements

  • High School Diploma or GED
  • 3-5 years of relevant progressive experience
  • Bachelor's Degree (alternative to experience)
  • State specific Producer License for Life, Accident & Health (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter