Technical Support Analyst Ii/sr

CSG International Sdn. Bhd.

Bangalore, IN
Fully remote
4-8 years software industry experience
Singleview platform familiarity
Unix and shell scripting skills
This role involves providing Level 2 support to customers by resolving technical issues in live production environments

Job Summary

  • This role involves providing Level 2 support to customers by resolving technical issues in live production environments.
  • Candidates must be available for shift work including early mornings, late evenings, nights, and occasional weekends or public holidays.
  • The position requires liaising with multiple internal teams (Level 2, Level 3, Level 4) to drive process improvement and meet SLAs.

Matching Summary

This role involves providing Level 2 support to customers by resolving technical issues in live production environments.

Skills & Requirements

Must-have

  • 4-8 years software industry experience
  • SingleView platform familiarity
  • UNIX and Shell Scripting skills
  • Network management and troubleshooting
  • Shift work and 24/7 on-call availability

Nice-to-have

  • International telecommunications regulations knowledge
  • ITIL accreditation
  • BI and data warehousing principles
  • Proactive can-do attitude
  • Ad-hoc travel to customer sites

Key Requirements

  • Technical Graduation in IT, Computer Science, or Engineering
  • 4-8 years of work experience in software or related fields
  • Familiarity with SingleView domain expertise

Work Rights

Not specified

Tailored Resume

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