Base: $70,100-87,600k; bonus/equity: not specified...
Hybrid (100% onsite for the first 90 days, then 3 days in-office per week)
2 years customer service software business
Manage customer expectations
Proactive, success-oriented, analytics focused
Honeywell is seeking a Customer Success Representative (CSR) to enhance customer experiences and drive revenue growth within their LenelS2 business. The role involves managing customer relationships, providing operational support, and ensuring customers receive maximum value from their products, all while working in a hybrid schedule
Job Summary
As a Customer Success Representative (CSR), you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed.
The CSR will support customer relationships to enhance customer experience and drive revenue opportunities.
The CSR demonstrates knowledge/competency in the LenelS2 Product & Service Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value.
Matching Summary
Match Score: 85
Honeywell is seeking a Customer Success Representative (CSR) to enhance customer experiences and drive revenue growth within their LenelS2 business. The role involves managing customer relationships, providing operational support, and ensuring customers receive maximum value from their products, all while working in a hybrid schedule.
Salary
Base: $70,100-87,600K; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
2 years customer service software business
Manage customer expectations
Proactive, success-oriented, analytics focused
Customer-facing engagement skills
Nice-to-have
Account management or customer success experience
Direct customer contact and technology consultation
Upselling/cross-selling and process improvement
Adapt to changing priorities
Passion for customer success
Organizational and project management skills
Salesforce knowledge
Key Requirements
2 years of Customer Service experience within a software-oriented business
Experience in managing customers’ expectations
Proven track record of being proactive, success oriented, analytics focused and predictive
Customer-facing engagement skills and ability to manage relationships with decision-makers