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Arctic Wolf is seeking a Manager of Information Technology to oversee cloud application and infrastructure management in a remote setting. The ideal candidate will have extensive experience in IT operations, team leadership, and a strong background in cloud services and SaaS platforms.
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Job Summary
Lead and manage daily operations of various IT teams, ensuring alignment with strategic business objectives and timely resolution of service issues.
Operate within an ITIL-based support model, emphasizing service quality and stakeholder communication while tracking operational metrics.
Own service performance reporting for cloud infrastructure, network services, and SaaS applications, including availability, incident trends, and MTTR.
Matching Summary
Match Score: 75
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Arctic Wolf is seeking a Manager of Information Technology to oversee cloud application and infrastructure management in a remote setting. The ideal candidate will have extensive experience in IT operations, team leadership, and a strong background in cloud services and SaaS platforms.
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Skills & Requirements
Must-have
ITIL-based support model
ServiceNow expertise
Enterprise SaaS platform support
Cloud infrastructure and network operations
Translate operational data to executive reporting
Nice-to-have
Cross-functional leadership
Stakeholder management skills
High-growth company environment
Key Requirements
5-7 years of people management experience
Deep, hands-on knowledge of ServiceNow
Strong expertise in enterprise SaaS platform support
Broad infrastructure and cloud operations knowledge
Proven ability to translate operational data into executive level reporting