This role focuses on building AI agents that transform how ServiceNow Expert Services deliver customer implementations by automating configuration and artifact generation
Job Summary
This role focuses on building AI agents that transform how ServiceNow Expert Services deliver customer implementations by automating configuration and artifact generation.
The successful candidate must possess deep expertise in prompt engineering and AI agent architecture while understanding the professional services go-to-market motion.
You will operate in a fast-paced sprint cadence, collaborating globally with solution architects and delivery consultants to refine AI-driven workflows.
Matching Summary
This role focuses on building AI agents that transform how ServiceNow Expert Services deliver customer implementations by automating configuration and artifact generation.
Skills & Requirements
Must-have
5+ years software engineering experience
2+ years LLM and prompt engineering
Python or JavaScript/TypeScript proficiency
Professional services delivery operations knowledge
API design and system integration skills
ServiceNow platform architecture understanding
Nice-to-have
Experience with autonomous code generation systems
Management consulting background
ServiceNow implementation methodology expertise
AI agent orchestration framework knowledge
Responsible AI and enterprise governance awareness
ServiceNow platform certifications (CSA, CIS)
Key Requirements
5+ years of software engineering or technical consulting experience
2+ years hands-on experience with large language models
Proficiency in Python, JavaScript, or TypeScript
Strong understanding of professional services lifecycle