The AI Success Engineer serves as the primary post-sales point of contact for OpenAI's most important customers, driving account health and adoption
Job Summary
The AI Success Engineer serves as the primary post-sales point of contact for OpenAI's most important customers, driving account health and adoption.
This role blends technical leadership, program management, and customer advisory to guide organizations from first deployment through scaled enterprise adoption.
Success in this position requires accelerating adoption, identifying high-impact use cases, and helping customers demonstrate tangible business impact using OpenAI's platform.
Matching Summary
The AI Success Engineer serves as the primary post-sales point of contact for OpenAI's most important customers, driving account health and adoption.
Skills & Requirements
Must-have
8+ years technical customer facing experience
Deep knowledge of OpenAI APIs and SDKs
Hands-on GenAI consulting and integration skills
Technical account management for enterprise clients
Workflow mapping and use case identification
Nice-to-have
Ability to translate technical concepts to business language
Experience guiding C-level stakeholders
Strong project and program management instincts
Cross-functional collaboration with product teams
Thought partnership on strategic AI adoption
Key Requirements
8+ years experience in technical customer facing roles
Deep hands-on knowledge of OpenAI product capabilities
Proven track record with large enterprise deployments