Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Hardware and software maintenance
Troubleshoot and resolve issues
The University of Arkansas, Fayetteville is seeking a Technology Support Specialist to provide IT support and maintain technology equipment for its Global Campus. The ideal candidate should possess a bachelor's degree in a related field and have at least one year of computer support experience, with strong customer service skills and the ability to troubleshoot technical issues
Job Summary
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Matching Summary
Match Score: 75
The University of Arkansas, Fayetteville is seeking a Technology Support Specialist to provide IT support and maintain technology equipment for its Global Campus. The ideal candidate should possess a bachelor's degree in a related field and have at least one year of computer support experience, with strong customer service skills and the ability to troubleshoot technical issues.
Salary
Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Help Desk ticketing system
hardware and software maintenance
troubleshoot and resolve issues
end user training
building support backup
Nice-to-have
excellent interpersonal skills
fast-paced environment
strong customer service
Key Requirements
Bachelor's degree in related field
At least one year of experience in computer support
At least five years of experience in computer support