Lead Client Care Assistant (lead Receptionist)

Palmerston Veterinary Group

Buckhurst Hill, United Kingdom
From £29,000 py; not specified; not specified
Onsite
Leadership experience required
Client feedback monitoring
Develop client service standards
Continually monitor and respond to client feedback, action any suggestions to improve our service

Job Summary

  • Continually monitor and respond to client feedback, action any suggestions to improve our service.
  • Demonstrate positive leadership to motivate and boost employee morale.
  • We encourage and support professional development with well-funded CPD and career progression opportunities.

Matching Summary

Continually monitor and respond to client feedback, action any suggestions to improve our service.

Salary

From £29,000 per annum; Not specified; Not specified

Skills & Requirements

Must-have

  • Leadership experience required
  • Client feedback monitoring
  • Develop client service standards
  • Employee morale boosting
  • Handle customer complaints
  • Enforce housekeeping rules

Nice-to-have

  • Build client relationships
  • Demonstrate empathy
  • Positive leadership presence
  • Support professional development

Key Requirements

  • Leadership experience
  • Valid driving license
  • Flexible shift coverage
  • Strong administration skills
  • Reception experience
  • Cash handling experience
  • IT skills (Word, Excel, Outlook)

Work Rights

Not specified

Tailored Resume

Cover Letter