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Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support team, emphasizing a culture of integrity, empathy, and collaboration. The role involves troubleshooting complex account configurations, APIs, and databases, while providing innovative solutions and maintaining high customer satisfaction.
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Job Summary
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
We promote Workday’s core values, with ‘Employees’ being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support team, emphasizing a culture of integrity, empathy, and collaboration. The role involves troubleshooting complex account configurations, APIs, and databases, while providing innovative solutions and maintaining high customer satisfaction.
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Skills & Requirements
Must-have
Troubleshoot complex account configurations
Reproduce production issues
Write and execute SQL queries
Configure client SSO, sFTP, SSH
Partner with Product Managers
Maintain internal Technical Documentation
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Courageous collaborators
Knowledge-sharing to internal team members
Familiarity with AI troubleshooting tools
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years experience validating XML, JSON, CSV
1+ years experience with JIRA, Microsoft Office, VS Code
1+ years experience with data-driven decision-making