Cx Training Lead

AIA Australia

Makati, Philippines
Develop and implement training programs
Onboarding and upskilling staff
Process changes and innovations
The Customer Experience Training Lead will ensure all processing staff are effectively onboarded, upskilled, and refreshed with applicable operational processes in collaboration with Business Unit Managers

Job Summary

  • The Customer Experience Training Lead will ensure all processing staff are effectively onboarded, upskilled, and refreshed with applicable operational processes in collaboration with Business Unit Managers.
  • The role involves developing and implementing comprehensive training programs for new hires and existing staff, including onboarding, upskilling, and refresher courses.
  • The objective is to enable all employees in Operations to perform their roles with efficiency, ease, and effectiveness, contributing to best-in-class service delivery.

Matching Summary

The Customer Experience Training Lead will ensure all processing staff are effectively onboarded, upskilled, and refreshed with applicable operational processes in collaboration with Business Unit Managers.

Skills & Requirements

Must-have

  • Develop and implement training programs
  • Onboarding and upskilling staff
  • Process changes and innovations
  • Employee competency and capability
  • Collaboration with Business Unit Heads

Nice-to-have

  • Empowering employees to find their 'better'
  • Promoting Healthier, Longer, Better Lives
  • Best-in-class customer service delivery

Key Requirements

  • Processing staff training
  • New product training cascade
  • Operational process upskilling
  • Remediation for processing errors
  • Enterprise mandatory training completion

Work Rights

Not specified

Tailored Resume

Cover Letter