KDDI ASIA PACIFIC PTE. LTD. is seeking a Managed Infrastructure Manager with extensive experience in the IT industry and a strong background in technical support management. The role involves overseeing case management, internal coordination, incident response, and driving digital transformation initiatives, while also requiring strong leadership and communication skills
Job Summary
The role requires leading incident response efforts and managing complex escalated cases within a telecommunications infrastructure environment.
Candidates must define, execute, and monitor KPIs for the support team while providing coaching to improve individual staff performance.
This position involves driving digital transformation projects to enhance both customer and employee experiences alongside service quality control.
Matching Summary
Match Score: 85
KDDI ASIA PACIFIC PTE. LTD. is seeking a Managed Infrastructure Manager with extensive experience in the IT industry and a strong background in technical support management. The role involves overseeing case management, internal coordination, incident response, and driving digital transformation initiatives, while also requiring strong leadership and communication skills.