Marsh is seeking an Operations Manager/Assistant Manager for their Business and Client Services team in Taikoo, Hong Kong. The role requires overseeing daily operations and enhancing efficiency while ensuring compliance with insurance regulations, with a preference for candidates possessing experience in the insurance sector.
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Job Summary
Oversee daily operations to ensure efficient workflow and timely completion of placement and policy servicing tasks.
Develop and implement new procedures to enhance operational efficiency, accuracy and process, and promote technology adoption.
Provide coaching and training to the teams to ensure the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and overall business objectives.
Matching Summary
Match Score: 85
Marsh is seeking an Operations Manager/Assistant Manager for their Business and Client Services team in Taikoo, Hong Kong. The role requires overseeing daily operations and enhancing efficiency while ensuring compliance with insurance regulations, with a preference for candidates possessing experience in the insurance sector.
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Skills & Requirements
Must-have
Oversee daily operations
Set performance objectives
Develop new procedures
Promote technology adoption
Establish quality control measures
Ensure regulatory compliance
Manage escalated operational issues
Collaborate with stakeholders
Provide coaching and training
Nice-to-have
Self-motivated and resourceful approach
Proactively delivering solutions
Innovative ideas
Continuous improvement opportunities
Key Requirements
3+ years experience in operations
Management or supervisory role experience
Insurance industry experience highly preferred
Proficient English and Cantonese communication
Strong influencing and persuasion skills
Excellent written and oral communications skills
Good project management, organizational, planning, and analytical skills
Proficiency in Microsoft Word / Excel / PowerPoint
Solid understanding of insurance processes and regulatory highly preferred
Less experience considered for Assistant Manager roles