Customer Success Manager (hybrid Vancouver)

Boomi

Vancouver, Canada
On target earnings (ote): $142,000 - $178,000 cad ...
On-site
5+ years customer success or architect experience
Commercial it organization background
Solution and services scoping expertise
The role focuses on maximizing retention and identifying growth opportunities within the customer account portfolio

Job Summary

  • The role focuses on maximizing retention and identifying growth opportunities within the customer account portfolio.
  • Candidates must demonstrate the ability to handle solution and services scoping to define a Statement of Work.
  • Boomi offers an On Target Earnings (OTE) range from $142,000 to $178,000 CAD annually with a hybrid work model.

Matching Summary

The role focuses on maximizing retention and identifying growth opportunities within the customer account portfolio.

Salary

On Target Earnings (OTE): $142,000 - $178,000 CAD annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years Customer Success or Architect experience
  • Commercial IT organization background
  • Solution and services scoping expertise
  • Systems Integrator collaboration experience

Nice-to-have

  • Cloud and application integration knowledge
  • B2B integration experience
  • Excellent analytical and problem-solving skills
  • Proven ability to exceed retention targets

Key Requirements

  • 5+ years of relevant experience in Customer Success, Architect, Engineer, or Consulting roles
  • Experience with Commercial IT organizations
  • Ability to address business value and total cost of ownership topics

Work Rights

Not specified

Tailored Resume

Cover Letter