Shift rotation, full-time, permanent position, with rostered shifts between 7:00 am and 7:00 pm.
Tier 2 troubleshooting capability
Telecommunications technologies knowledge
End-to-end case management experience
The Connect and Assure Specialist position at nbn offers a unique opportunity to contribute to the development of Australia's future through telecommunications. The role emphasizes technical case management, stakeholder communication, and operational process improvement within a flexible and inclusive workplace
Job Summary
The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN/B, FTTC, FTTP, and HFC.
This is a permanent full-time position operating within a shift rotation between 7:00 AM and 7:00 PM.
Matching Summary
Match Score: 85
The Connect and Assure Specialist position at nbn offers a unique opportunity to contribute to the development of Australia's future through telecommunications. The role emphasizes technical case management, stakeholder communication, and operational process improvement within a flexible and inclusive workplace.
Skills & Requirements
Must-have
Tier 2 troubleshooting capability
Telecommunications technologies knowledge
End-to-end case management experience
Nice-to-have
Strong stakeholder engagement skills
Customer empathy and communication
Process improvement mindset
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environment