Administrativo De Receção E Delivery De Incidentes Técnicos (m/f)

Minsait

Portugal, PT
On-site
Incident registration multicanal
Intelligent triage and classification
Task routing to level 2/3
We are looking for organized professionals with technological aptitude to ensure the critical interface between our users and the technical team

Job Summary

  • We are looking for organized professionals with technological aptitude to ensure the critical interface between our users and the technical team.
  • Your main responsibilities will include managing the flow of incidents, intelligent triage, coordinating delivery to technical teams, proactive communication, and administrative support.
  • We offer a professional career aligned with your profile, continuous training, and a work environment that promotes respect, dignity, and equal opportunities.

Matching Summary

We are looking for organized professionals with technological aptitude to ensure the critical interface between our users and the technical team.

Skills & Requirements

Must-have

  • Incident registration multicanal
  • Intelligent triage and classification
  • Task routing to Level 2/3
  • User progress communication
  • Office 365 tools domain

Nice-to-have

  • Organized and technologically adept
  • Customer-focused communication skills
  • Organizational skills under pressure
  • Professional training in Systems Management

Key Requirements

  • 12th year of schooling complete
  • Experience with ticketing tools
  • Good English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter