Customer Service Representative (czech-speaking) - Volkswagen - Remote

Concentrix

Braga, Portugal
Competitive salary; performance bonus available; f...
Fully remote
High level of czech language proficiency
Good level of english b2 proficiency
1 year experience in technical or automotive roles
You will respond to customer requests via multiple channels while updating CRM systems with relevant information

Job Summary

  • You will respond to customer requests via multiple channels while updating CRM systems with relevant information.
  • The role offers full paid training on the company and project along with career development programs.
  • This is a remote position based in Portugal with indefinite contracts and competitive salary plus performance bonuses.

Matching Summary

You will respond to customer requests via multiple channels while updating CRM systems with relevant information.

Salary

Competitive salary; Performance bonus available; Full paid training included

Skills & Requirements

Must-have

  • High level of Czech language proficiency
  • Good level of English B2 proficiency
  • 1 year experience in technical or automotive roles
  • Passion for automotive topics and digital tech
  • Understanding of policies, procedures, and warranties

Nice-to-have

  • Strong documentation skills
  • Ability to make independent decisions
  • Proactive feedback on emerging issues
  • Empathy in customer relationships
  • Collaborative team member

Key Requirements

  • Czech language (written and oral)
  • English B2 level
  • 1 year experience in technical or automotive customer service
  • Legal authorization to work in Portugal

Work Rights

Must be legally authorized to work in Portugal

Tailored Resume

Cover Letter