Base: $44.73 - $61.58; bonus/equity: not specified...
Fully remote
5 years itsm experience
Ownership of two core itsm processes
Cross-functional coordination with ops teams
The role provides strategic oversight of IT Service Management processes to ensure reliable and efficient operations aligned with organizational standards
Job Summary
The role provides strategic oversight of IT Service Management processes to ensure reliable and efficient operations aligned with organizational standards.
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care through innovation and compassion across the Midwest.
The position requires owning and governing assigned ITSM processes while serving as the escalation point during emergency changes and audits.
Matching Summary
The role provides strategic oversight of IT Service Management processes to ensure reliable and efficient operations aligned with organizational standards.
Salary
Base: $44.73 - $61.58; Bonus/Equity: Not specified; Benefits: Comprehensive benefit offerings available
Skills & Requirements
Must-have
5 years ITSM experience
Ownership of two core ITSM processes
Cross-functional coordination with Ops teams
Process design and re-engineering expertise
Governance facilitation in high-impact scenarios
Nice-to-have
ServiceNow Certified System Administrator
ITIL certification from AXELOS
Lean Six Sigma Yellow Belt
Experience driving CAB meetings
Knowledge of CMDB and CSDM
Key Requirements
Bachelor's degree or 10 years of equivalent experience