Vp, Client Services

Viral Nation

Canada
On-site
Client satisfaction and growth
Revenue growth and retention
Strategic account optimization
Viral Nation is seeking a VP of Client Services to lead client relationship management and drive revenue growth within a dynamic, collaborative environment. The ideal candidate will have extensive experience in client services, particularly in media or digital agencies, and will be responsible for ensuring client satisfaction and operational excellence

Job Summary

  • The VP, Client Services role focuses on ensuring overall client satisfaction and fostering sustainable growth by leading a team to deliver exceptional service, orchestrating seamless collaboration across departments, and strategically nurturing key accounts.
  • Responsibilities include owning overall revenue growth, retention, and strategic direction for the pod, driving revenue expansion through pipeline development, and leading pod-level planning across forecasting, resourcing, and investment decisions.
  • The company offers a fluid, creative, and growth-oriented environment that supports ambitions in an open, collaborative, and fast-paced culture, with a commitment to diversity, equity, and inclusion.

Matching Summary

Match Score: 85

Viral Nation is seeking a VP of Client Services to lead client relationship management and drive revenue growth within a dynamic, collaborative environment. The ideal candidate will have extensive experience in client services, particularly in media or digital agencies, and will be responsible for ensuring client satisfaction and operational excellence.

Skills & Requirements

Must-have

  • Client satisfaction and growth
  • Revenue growth and retention
  • Strategic account optimization
  • Cross-functional collaboration
  • P&L accountability
  • Client relationship management

Nice-to-have

  • Culturally relevant creativity
  • Growth-oriented environment
  • Fast-paced culture
  • Pushing boundaries
  • Thought leadership

Key Requirements

  • 10+ years experience in client services
  • Experience in media, digital, or social agency
  • Proven success in client relationship building
  • Experience managing key account metrics
  • Experience in dynamic agency teams
  • Experience with high-growth companies
  • Strong people leadership experience

Work Rights

Not specified

Tailored Resume

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