This role involves leading multi-disciplinary teams to shape CCaaS and AI-focused transformation programmes for global clients
Job Summary
This role involves leading multi-disciplinary teams to shape CCaaS and AI-focused transformation programmes for global clients.
Candidates will work at the forefront of innovation by designing connected, always-on service models using platforms like Amazon Connect and Genesys Cloud CX.
The position offers a competitive total rewards package including equity opportunities, 30 days of leave, and extensive health and wellbeing benefits.
Matching Summary
This role involves leading multi-disciplinary teams to shape CCaaS and AI-focused transformation programmes for global clients.
Salary
Competitive basic salary; Annual performance bonus and equity opportunities; Wide range of health and wellbeing benefits
Skills & Requirements
Must-have
Hands-on CCaaS platform design expertise
AI integration and solutioning skills
Cloud-based customer platform architecture
Multi-disciplinary team leadership
Customer journey transformation design
Nice-to-have
Experience with GenAI and conversational AI
Human-centred design methodology
Reusable asset development capability
Strategic practice growth contribution
Mentoring future technical leaders
Key Requirements
Certifications from Amazon, Genesys, Google, or Microsoft
Extensive hands-on CCaaS and AI design experience
Proven track record in multi-platform architecture teams