HighLevel is seeking a Senior Customer Support Specialist who will act as a subject matter expert, providing advanced support for escalated product inquiries in a remote-first environment. The ideal candidate should possess a strong understanding of the company's products and demonstrate excellent problem-solving skills
Job Summary
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment.
We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Matching Summary
Match Score: 85
HighLevel is seeking a Senior Customer Support Specialist who will act as a subject matter expert, providing advanced support for escalated product inquiries in a remote-first environment. The ideal candidate should possess a strong understanding of the company's products and demonstrate excellent problem-solving skills.
Skills & Requirements
Must-have
advanced support for escalated tickets
troubleshoot and resolve tickets
subject matter experts on product features
Nice-to-have
global remote-first environment
creativity, collaboration, and impact
innovation thrives, ideas are celebrated
Key Requirements
subject matter experts on assigned Product and Features
advanced support for assigned escalated Product ticket queues