The Procter & Gamble Company is seeking a Consumer Services Coordinator in Kobe, Japan. The role involves enhancing consumer loyalty through effective communication and collaboration with various internal departments to improve products and services
Job Summary
The Consumer Service Coordinator bridges the gap between consumers and the company by analyzing feedback and contributing to product/service improvements.
This role involves managing contact center operations, leading service improvement projects, and collaborating with various internal departments.
This is a specialized professional role focused on developing expertise in consumer services without regular job rotations or transfers.
Matching Summary
Match Score: 85
The Procter & Gamble Company is seeking a Consumer Services Coordinator in Kobe, Japan. The role involves enhancing consumer loyalty through effective communication and collaboration with various internal departments to improve products and services.
Skills & Requirements
Must-have
Consumer loyalty enhancement
Analyze consumer feedback
Internal feedback reporting
Contact center management
Service improvement projects
Digital tool implementation
Nice-to-have
Represent company and consumers
Flexible in complex situations
High-quality communication skills
Negotiation skills
Proactive strategic proposals
Key Requirements
Associate's degree or higher
Native or N1 level Japanese proficiency
TOEIC 800+
Approximately 2 years of customer-facing experience (preferred)