Customer Service Officer

LCH LOGISTICS PTE. LTD.

Singapore, Singapore
Not specified
Monitor inbound and outbound order progress
Resolve customer queries and complaints
Capture costs for delivery orders in system
LCH LOGISTICS PTE. LTD. is seeking a Customer Service Officer in Singapore to manage customer inquiries and ensure efficient order fulfillment processes. The role involves coordinating between customers and operational teams while handling administrative duties and resolving issues

Job Summary

  • Act as the primary contact person between customers and the company to ensure requirements are met.
  • Monitor order progress for both inbound and outbound activities across warehouse and transportation teams.
  • Responsible for capturing all incurred costs for orders and ensuring closure with the billing department.

Matching Summary

Match Score: 75

LCH LOGISTICS PTE. LTD. is seeking a Customer Service Officer in Singapore to manage customer inquiries and ensure efficient order fulfillment processes. The role involves coordinating between customers and operational teams while handling administrative duties and resolving issues.

Skills & Requirements

Must-have

  • Monitor inbound and outbound order progress
  • Resolve customer queries and complaints
  • Capture costs for delivery orders in system
  • Work over weekends and public holidays

Nice-to-have

  • Strong communication with operations teams
  • Ability to manage multiple order timelines
  • Administrative task management skills

Key Requirements

  • Availability to work weekends and public holidays

Work Rights

Not specified

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