Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd; bonus/equity: eligib...
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5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
** Workday is seeking a Digital Customer Success Program Manager to enhance its digital customer success initiatives, ensuring a unified experience across its operations. The role involves coordinating efforts across technical teams and Customer Success organizations to improve customer engagement and satisfaction while working within a dynamic and innovative team culture. **

Job Summary

  • This role is central to shaping how Workday scales its customer success programs globally through digital initiatives and AI-powered tools.
  • The team operates on a Council model where roadmaps are co-authored with field partners to ensure solutions address real-world needs.
  • Candidates will benefit from a flexible work approach requiring at least 50% time in-office or with customers while enjoying a culture rooted in integrity and empathy.

Matching Summary

Match Score: 75

** Workday is seeking a Digital Customer Success Program Manager to enhance its digital customer success initiatives, ensuring a unified experience across its operations. The role involves coordinating efforts across technical teams and Customer Success organizations to improve customer engagement and satisfaction while working within a dynamic and innovative team culture. **

Salary

Base: $95,200 - $142,800 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Digital customer engagement strategy
  • Roadmap and delivery planning

Nice-to-have

  • Experience with Gainsight or Planhat
  • AI-powered productivity improvements
  • Design thinking methodology
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years of program management experience
  • Experience translating business needs into roadmaps
  • Project Management Certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

Tailored Resume

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