Aerospike is seeking a Support Engineer to join their Global Customer Support team, focusing on troubleshooting and resolving complex issues related to their real-time data platform. The position is remote and requires strong technical skills, particularly in Linux, distributed systems, and NoSQL databases
Job Summary
Aerospike powers millions of transactions per second with millisecond latency for mission-critical use cases including machine learning and AI.
The role involves troubleshooting complex customer issues, participating in live incident resolution, and collaborating cross-functionally with engineering teams.
Candidates must be comfortable in a dynamic environment and participate in an on-call rotation for after-hours and weekend support coverage.
Matching Summary
Match Score: 85
Aerospike is seeking a Support Engineer to join their Global Customer Support team, focusing on troubleshooting and resolving complex issues related to their real-time data platform. The position is remote and requires strong technical skills, particularly in Linux, distributed systems, and NoSQL databases.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3-5 years technical support experience
Deep proficiency with Linux operating systems
Solid understanding of distributed systems
Hands-on experience with NoSQL databases
Familiarity with AWS or hybrid cloud infrastructure
Nice-to-have
Previous enterprise software support experience
Exposure to Kubernetes and Docker containers
AWS certification or large-scale cloud deployment
Strong written and verbal communication skills
Self-starter with a growth mindset
Key Requirements
Bachelor's degree in Computer Science or related field
Participation in on-call rotation for holidays and weekends
Equivalent practical experience to Bachelor's degree