Sr Engineer, Telephony

Ensemble Health Partners

Remote, US
Base: $92,400 to $120,000 based on experience; bon...
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Five9 contact center solution administration
Power bi dashboard and report development
Voip protocols sip rtp understanding
** Ensemble Health Partners is seeking a Senior Engineer specializing in Telephony to enhance their revenue cycle management solutions. The position, which is fully remote, requires expertise in Five9 Contact Center solutions and a strong background in telephony technologies. **

Job Summary

  • The role involves designing and optimizing telephony infrastructure using Five9 solutions to ensure seamless communication for healthcare clients.
  • Candidates will utilize Power BI to build interactive dashboards that transform raw telephony data into meaningful business insights.
  • Ensemble Health Partners offers a competitive salary range of $92,400 to $120,000 along with comprehensive benefits and professional growth opportunities.

Matching Summary

Match Score: 75

** Ensemble Health Partners is seeking a Senior Engineer specializing in Telephony to enhance their revenue cycle management solutions. The position, which is fully remote, requires expertise in Five9 Contact Center solutions and a strong background in telephony technologies. **

Salary

Base: $92,400 to $120,000 based on experience; Bonus/Equity: Not specified; Benefits: Comprehensive package including healthcare, time off, retirement, and tuition reimbursement

Skills & Requirements

Must-have

  • Five9 Contact Center solution administration
  • Power BI dashboard and report development
  • VoIP protocols SIP RTP understanding
  • Telephony infrastructure design and maintenance
  • SQL querying and data warehouse concepts

Nice-to-have

  • Experience with Tableau and SAP reporting
  • Scripting and automation for provisioning
  • RESTful/SOAP web services API development
  • JavaScript Java Python PHP programming skills
  • Openness to AI innovation and experimentation

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Proven experience managing Five9 VCC environments
  • Five9 VCC or Studio certification preferred
  • Strong troubleshooting skills for complex telephony issues

Work Rights

Not specified

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