Burbankbank is seeking customer service professionals for their Cannington branch to deliver exceptional banking experiences to personal and small business customers. The role involves engaging with customers, assessing their needs, and providing appropriate banking solutions while adhering to the bank's processes
Job Summary
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
We’re keen to support you with the next step in your career.
Matching Summary
Match Score: 85
Burbankbank is seeking customer service professionals for their Cannington branch to deliver exceptional banking experiences to personal and small business customers. The role involves engaging with customers, assessing their needs, and providing appropriate banking solutions while adhering to the bank's processes.
Skills & Requirements
Must-have
customer service professionals
transactional needs
financial health checks
adhere to bank processes
capture customer feedback
Nice-to-have
passion for service excellence
work independently and collaboratively
seeing the big picture
genuine passion for the customer
Key Requirements
available to cover predetermined rosters
ability to ask the right questions
ability to find the right solutions
act with integrity
place the customer at the centre
demonstrate ability to work in a busy retail environment