Service Delivery Manager

Airbus Defence and Space Limited

Newport, Gwent, United Kingdom
Hybrid
Identity and access management service delivery
Service level agreements (slas)
Continuous improvement
Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfillment of Service Level Agreements in time, quality, and costs

Job Summary

  • Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfillment of Service Level Agreements in time, quality, and costs.
  • Organize cooperation with commissioned IT service providers at operational, tactical, and strategic levels, and contribute to major Airbus Defence and Space UK IT infrastructure projects.
  • Airbus offers a comprehensive benefits package including competitive salary, annual profit share, pension, share options, flexible working, and extensive personal development opportunities.

Matching Summary

Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfillment of Service Level Agreements in time, quality, and costs.

Skills & Requirements

Must-have

  • Identity and Access Management service delivery
  • Service Level Agreements (SLAs)
  • continuous improvement
  • problem management
  • obsolescence management
  • ITIL oriented management

Nice-to-have

  • creative thinker
  • digitalization and innovation projects
  • international mindset
  • quality awareness and responsibility

Key Requirements

  • UK Security Clearance
  • Proven experience in provider and service management
  • Experience in IT infrastructure, IT service delivery
  • Experience in system administration

Work Rights

Must have or be able to obtain UK Security Clearance

Tailored Resume

Cover Letter