This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive leadership
Job Summary
This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive leadership.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, and Product Management teams to ensure operational excellence.
Candidates will leverage Workday's AI capabilities to create success stories that demonstrate tangible value and drive expanded business opportunities.
Matching Summary
This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive leadership.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ year project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive stakeholder relationship management
Nice-to-have
State and Local Government customer base experience
Adaptive Planning implementation experience
Functional domain expertise in Financials
High-level presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be based in Tokyo or Osaka office
Minimum 5 years consulting or account management experience