Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer-facing agent
Answering departmental switchboard
Receiving work requests
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • This position will evaluate incoming work requests, ensure correct information is entered into the system, and route them appropriately for expeditious handling.
  • As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: University contributions to insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • customer-facing agent
  • answering departmental switchboard
  • receiving work requests
  • administering key inventory
  • processing vehicle rentals
  • proactive customer communication

Nice-to-have

  • harmonious working relationships
  • transformational opportunities
  • welcoming climate
  • nurturing creativity
  • quality of life

Key Requirements

  • High school diploma or equivalent
  • Two years of specialized experience
  • General office experience
  • Demonstrated good customer service skills
  • Familiarity with FAMIS
  • Familiarity with Workday

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter