Sr. Operations Representative

Capital One

Muntinlupa City, Philippines
On-site
7 months call center experience
Fluent english conversational skills
High school level education
Capital One is seeking a Sr. Operations Representative in Muntinlupa City, Philippines, to provide customer service support primarily focused on credit card account servicing. Applicants should have prior call center experience and strong communication skills in English

Job Summary

  • The role involves listening attentively to customers to address issues regarding credit card usage and account information.
  • Candidates must complete required web-based training assessments within specified timelines to ensure job readiness.
  • Responsibilities include handling incoming calls for payment verification, online technical support, and transferring customers to appropriate departments.

Matching Summary

Match Score: 80

Capital One is seeking a Sr. Operations Representative in Muntinlupa City, Philippines, to provide customer service support primarily focused on credit card account servicing. Applicants should have prior call center experience and strong communication skills in English.

Skills & Requirements

Must-have

  • 7 months call center experience
  • Fluent English conversational skills
  • High school level education

Nice-to-have

  • Financial industry background
  • Fraud detection experience
  • Shared Services or BPO background

Key Requirements

  • At least high school level education
  • Minimum 7 months of Call Center experience
  • Background in Shared Services or Business Process Outsourcing

Work Rights

Not specified

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