Director Of Front Office

Fairmont Scottsdale Princess

Scottsdale, AZ, United States
On-site
5 diamond service standards
Guest service delivery
Financial outlooks and targets
The Fairmont Scottsdale Princess is seeking a Director of Front Office to enhance guest services and oversee various departments within the Rooms division. The ideal candidate will possess leadership experience in high-end hospitality and a strong focus on delivering exceptional service

Job Summary

  • The Director of Front Office will oversee the effectiveness of guest service, employee performance and development as well as service enhancements for three key departments in Rooms division.
  • Ensure the smooth and efficient day to day delivery of guest service from curb to pillow, coordinating the implementation of and enhancement to minimum standards of guest service with a major focus on 5 Diamond Service Standards.
  • The hotel features great benefits like PTO, matching retirement, travel discounts and more.

Matching Summary

Match Score: 85

The Fairmont Scottsdale Princess is seeking a Director of Front Office to enhance guest services and oversee various departments within the Rooms division. The ideal candidate will possess leadership experience in high-end hospitality and a strong focus on delivering exceptional service.

Skills & Requirements

Must-have

  • 5 Diamond Service Standards
  • guest service delivery
  • financial outlooks and targets
  • guest concerns and reaction
  • departmental budgets management
  • TrustYou guest feedback platform

Nice-to-have

  • analytical skills and creativity
  • developer and leader of others
  • network within our industry
  • environment for colleague development
  • committed to working together

Key Requirements

  • 3+ years leadership experience
  • Front Office and Housekeeping experience
  • 4 or 5 Diamond Hotel experience
  • Property Management System experience
  • Microsoft Window applications proficiency
  • University/College degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter