Group Manager Ii, Operations - Cash Management Services

TD Bank

Markham, Canada
Base: 96,900 - 136,800 cad; bonus/equity: eligible...
Lead operations and call centre team
Develop people managers and colleagues
Drive end-to-end vision and strategy
Lead, motivate, and develop a large operations and call centre team within Cash Management Services, reporting to the Senior Manager

Job Summary

  • Lead, motivate, and develop a large operations and call centre team within Cash Management Services, reporting to the Senior Manager.
  • Be accountable for building the end-to-end vision, strategy, and capability roadmap for intake & fulfillment within CMS, while identifying process improvements to enhance service levels, quality, and efficiency.
  • Foster an engaged, results-oriented, collaborative, and inclusive work environment, promoting continuous learning and career development for colleagues.

Matching Summary

Lead, motivate, and develop a large operations and call centre team within Cash Management Services, reporting to the Senior Manager.

Salary

Base: 96,900 - 136,800 CAD; Bonus/Equity: Eligible for discretionary variable compensation; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead operations and call centre team
  • Develop people managers and colleagues
  • Drive end-to-end vision and strategy
  • Identify process improvements
  • Customer-focused service delivery
  • Partner with internal/external stakeholders
  • Ensure regulatory compliance

Nice-to-have

  • Motivate, coach, and develop team
  • Act as a catalyst for change
  • Foster healthy relationships
  • Promote a culture of care
  • Attract and retain strong talent

Key Requirements

  • 6+ years relevant experience
  • 4+ years people management experience
  • Proven People Management capabilities
  • Experience with Business Banking customers (asset)
  • Strong change management skills

Work Rights

Not specified

Tailored Resume

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