Technical Customer Service Advisor - Spanish Speaker (bókun)

Tripadvisor

Oxford, United Kingdom
Competitive base salary; annual bonuses available;...
Hybrid (2 days onsite in oxford)
Fluency in english and spanish
1-3 years customer service experience
Basic knowledge of css and html
Tripadvisor is seeking a Technical Customer Service Advisor who is fluent in Spanish to join their Bókun team in Oxford. The role involves troubleshooting technical issues for clients in the travel and experience sectors while providing exceptional customer service

Job Summary

  • This role involves diagnosing and resolving complex technical issues for a global travel booking platform while ensuring a seamless customer experience.
  • The position requires fluency in both English and Spanish to manage inbound and outbound communication across email, phone, video calls, and chat.
  • Candidates will benefit from competitive compensation packages, flexible schedules, and extensive employee perks including tuition assistance and travel discounts.

Matching Summary

Match Score: 85

Tripadvisor is seeking a Technical Customer Service Advisor who is fluent in Spanish to join their Bókun team in Oxford. The role involves troubleshooting technical issues for clients in the travel and experience sectors while providing exceptional customer service.

Salary

Competitive base salary; Annual bonuses available; Not specified

Skills & Requirements

Must-have

  • Fluency in English and Spanish
  • 1-3 years customer service experience
  • Basic knowledge of CSS and HTML
  • Experience with website CMS tools
  • Hybrid work model requiring office presence

Nice-to-have

  • Experience in travel or tourism industry
  • Strong problem-solving mindset
  • Ability to handle complaints professionally
  • Willingness to work shift patterns
  • Collaborative teamwork approach

Key Requirements

  • 1-3 years of proven customer service or technical support experience
  • Fluency in written and spoken English and Spanish
  • Basic working knowledge of CSS, HTML, and CMS tools

Work Rights

Not specified

Tailored Resume

Cover Letter