Job Summary

• The Manager is responsible for leading a global team to deliver exceptional Customer Experience through the Genesys Cloud platform.
• This role requires a candidate with a solid technical background who can mentor team members and drive process improvements across the organization.
• Genesys offers a dynamic environment where employees have the independence to make a larger impact while embracing empathy and collaboration.

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Skills & Requirements

Key Requirements

• Fluency in German and English mandatory
• BS degree in Computer Science or Business
• 5-8 years relevant management experience
• 20%+ travel required
• Knowledge of contact center best practices

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