It-kundenbetreuer (m/w/x)

fisgruppe

Germany
On-site
Central communication interface
Escalation and emergency management
Strategic it planning support
Serve as the central communication interface for clients and manage communication during escalation and emergency situations

Job Summary

  • Serve as the central communication interface for clients and manage communication during escalation and emergency situations.
  • Support clients in strategic IT planning and design services according to contractual agreements.
  • Define and distribute service reports to clients.

Matching Summary

Serve as the central communication interface for clients and manage communication during escalation and emergency situations.

Skills & Requirements

Must-have

  • central communication interface
  • escalation and emergency management
  • strategic IT planning support
  • service design according to contract
  • define and distribute service reports

Nice-to-have

  • high sense of responsibility
  • initiative and assertiveness
  • communication strength and flexibility

Key Requirements

  • Technical IT education or similar
  • Knowledge of relevant IT compliance laws, norms, and standards
  • Experience with ITIL processes and project management methods
  • Fluent German and English

Work Rights

Not specified

Tailored Resume

Cover Letter