Service Experience Lead

Assurant Services Australia Pty Limited

Mumbai, India
Claims review as per sla
Settling claims according to company practices
Service partners work as per agreed sla’s
This position is responsible for the delivery of exceptional customer service through claims review as per SLA

Job Summary

  • This position is responsible for the delivery of exceptional customer service through claims review as per SLA.
  • Ensure Service partners work as per agreed SLA’s to meet service standards.
  • Demonstrate flexibility, enthusiasm and strong learning agility in learning new products, systems and processes while maintaining high customer service and compliance standards.

Matching Summary

This position is responsible for the delivery of exceptional customer service through claims review as per SLA.

Skills & Requirements

Must-have

  • claims review as per SLA
  • settling claims according to company practices
  • Service partners work as per agreed SLA’s

Nice-to-have

  • flexibility, enthusiasm and strong learning agility
  • maintaining high customer service standards
  • maintaining high compliance standards

Key Requirements

  • Graduate in any stream
  • Min 5 years of experience in Service Operations

Work Rights

Not specified

Tailored Resume

Cover Letter