Alternance - Assistant(e) Chef De Projet Stratégie Expérience Et Parcours Client - Mode - Septembre 2026 - H/f/x
Chanel
Paris, France
Customer journey definition
International deployment coordination
Customer experience community animation
You will contribute to imagining, structuring, and deploying customer journeys internationally, in line with the Fashion vision for the Maison
Job Summary
You will contribute to imagining, structuring, and deploying customer journeys internationally, in line with the Fashion vision for the Maison.
You will participate in the definition and improvement of customer journeys, both online and offline, by contributing to the design of target journeys and identifying friction points.
You will contribute to animating the international Customer Experience community by organizing sharing sessions, preparing agendas, materials, and writing minutes.
Matching Summary
You will contribute to imagining, structuring, and deploying customer journeys internationally, in line with the Fashion vision for the Maison.
Skills & Requirements
Must-have
customer journey definition
international deployment coordination
customer experience community animation
continuous improvement of customer experience
omnichannel customer journeys
Nice-to-have
strong interest in luxury industry
collaboration with varied stakeholders
dynamic and excellence-driven environment
Key Requirements
Student in final year of studies
First professional experience in project management