Lloyds Banking Group Customer Support - East Ham

Scottish Widows (Lloyds)

East Ham, London, United Kingdom
Base: £29,920 - £30,670; bonus/equity: annual perf...
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12 months customer service experience
Adapt to different customer needs
Support digital services
** Scottish Widows (Lloyds) is seeking a Customer Support representative for a branch-based role in East Ham, transitioning to a remote position by early 2027. The position requires at least 12 months of customer service experience and offers a competitive salary with various benefits, emphasizing flexibility and a commitment to diversity and inclusion. **

Job Summary

  • You’ll start in one of our branches, supporting customers side‑by‑side.
  • You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments.
  • We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Private medical benefit with BUPA Share schemes Benefits you can adapt to your lifestyle, such as discounted shopping 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles A range of wellbeing initiatives and generous parental leave policies

Matching Summary

Match Score: 75

** Scottish Widows (Lloyds) is seeking a Customer Support representative for a branch-based role in East Ham, transitioning to a remote position by early 2027. The position requires at least 12 months of customer service experience and offers a competitive salary with various benefits, emphasizing flexibility and a commitment to diversity and inclusion. **

Salary

Base: £29,920 - £30,670; Bonus/Equity: Annual performance-related bonus; Benefits: Pension contribution up to 15%, Private medical, Share schemes, 22 days holiday + bank holidays

Skills & Requirements

Must-have

  • 12 months customer service experience
  • Adapt to different customer needs
  • Support digital services
  • Handle inbound calls
  • Assist customers over telephone

Nice-to-have

  • Advocates of Lloyds Banking Group products
  • People person
  • Commitment to deliver promises
  • Going above and beyond

Key Requirements

  • Minimum 12 months customer service experience
  • Suitable home working environment
  • Stable/secure Wi-Fi connection

Work Rights

Not specified

Tailored Resume

Cover Letter