Bilingual/spanish - Banker Associate - Inbound Call Center 1st And 2nd Shift
Bank of America
Onsite
Bilingual spanish and english communication
Credit and short term lending knowledge
Customer service and client experience
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection
Job Summary
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Matching Summary
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Skills & Requirements
Must-have
Bilingual Spanish and English communication
Credit and short term lending knowledge
Customer service and client experience
Up-selling and cross-selling skills
Call center inbound support
Risk management in transactions
Active listening and problem solving
Nice-to-have
Teamwork and flexibility
Ability to handle objections
Comfortable with performance feedback
Adaptability to change and new technology
Organizational skills
Decision-making skills
Key Requirements
Fluent in Spanish and English (speak, write & read)
Minimum 1 year of up-selling/cross-selling experience
High School Diploma / GED / Secondary School or equivalent