Cps Contact Center Specialist

Armaokchapter

Virtual agent capability adherence
Hr support resolutions
Triaging transactions accurately
Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness

Job Summary

  • Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness.
  • Provides advice to HR-related matters covering all bases of HR support resolutions and triages transactions to Tier 2 accurately and timely.
  • Actively raises risk concerns and reports near-misses or valid data breaches on a timely manner.

Matching Summary

Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness.

Skills & Requirements

Must-have

  • virtual agent capability adherence
  • HR support resolutions
  • triaging transactions accurately
  • escalating complex inquiries
  • risk management
  • knowledge base updates

Nice-to-have

  • improving chatbot flows
  • strengthening service knowledge
  • delivering good client relationships
  • ownership and accountability
  • problem solving skills

Key Requirements

  • future-ready skills development

Work Rights

Not specified

Tailored Resume

Cover Letter