Digital Cx Expert

GSK

Tokyo, Japan
Bonus: annual twice a year; salary increase: annua...
Hcp-focused digital marketing strategy
Sql database extraction and analysis
Web content structure (html/javascript)
This role is responsible for driving digital engagement strategies specifically tailored for Healthcare Professionals (HCPs) to improve customer experience

Job Summary

  • This role is responsible for driving digital engagement strategies specifically tailored for Healthcare Professionals (HCPs) to improve customer experience.
  • The position requires managing the GSKpro web platform, including user interface strategy, membership management, and application development.
  • Candidates must possess strong communication skills to lead cross-functional teams and coordinate with multiple stakeholders to ensure strategic alignment.

Matching Summary

This role is responsible for driving digital engagement strategies specifically tailored for Healthcare Professionals (HCPs) to improve customer experience.

Salary

Bonus: Annual twice a year; Salary increase: Annual once a year; Benefits: Housing allowance, insurance, paid leave

Skills & Requirements

Must-have

  • HCP-focused digital marketing strategy
  • SQL database extraction and analysis
  • Web content structure (HTML/JavaScript)
  • GSKpro platform UI/UX management
  • Salesforce Marketing Cloud email operations
  • Cross-functional stakeholder leadership

Nice-to-have

  • GDPR and Japanese privacy law compliance
  • Project management with WBS and budget control
  • Collaboration with English-speaking technical vendors
  • AI tool data analysis and prompt engineering
  • TOEIC 850+ proficiency

Key Requirements

  • Bachelor's degree required
  • 3+ years of marketing or sales experience preferred
  • Fluent Japanese and business-level English
  • Experience with SQL and database operations
  • Prior website membership management experience

Work Rights

Not specified

Tailored Resume

Cover Letter