Workday is seeking a Senior Technical Support Engineer for its Tokyo office. The ideal candidate will have a strong background in providing technical support for SaaS solutions, with excellent problem-solving skills and fluency in both Japanese and English
Job Summary
You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
Work directly with customers to solve complex problems, drive change, and implement solutions, becoming highly knowledgeable in areas such as Configurable Security, Integrations and Performance.
You will become a key support figure for some of our largest and most critical Japanese customers, acting as a regional point of contact for highly escalated customers and widespread platform related incidents.
Matching Summary
Match Score: 85
Workday is seeking a Senior Technical Support Engineer for its Tokyo office. The ideal candidate will have a strong background in providing technical support for SaaS solutions, with excellent problem-solving skills and fluency in both Japanese and English.
Skills & Requirements
Must-have
Diagnose and troubleshoot complex software issues
Collaborate with Engineering teams
Provide outstanding customer experience
Use Splunk, Kibana, Grafana
Bilingual Japanese and English fluency
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Nurture teamwork and build positive relationships
Key Requirements
3+ years of technical support for SaaS
Experience with Workday, Salesforce, JIRA
Experience with Microsoft Office and Google Workspace