The Incident Manager role primarily manages all technology incidents that have a severe business impact on BCS customers, driving resolution and ensuring key stakeholders are updated timely
Job Summary
The Incident Manager role primarily manages all technology incidents that have a severe business impact on BCS customers, driving resolution and ensuring key stakeholders are updated timely.
The position supports post incident reviews to determine root cause and document lessons learned, making sure they are not repeated.
The role requires strong communication skills and a good understanding of MAS Technology Risk Management Guidelines.
Matching Summary
The Incident Manager role primarily manages all technology incidents that have a severe business impact on BCS customers, driving resolution and ensuring key stakeholders are updated timely.
Skills & Requirements
Must-have
Incident management
ITIL processes
Stakeholder communication
Root cause analysis
Post incident reviews
Nice-to-have
Cloud services knowledge
Monitoring tools
Multi-vendor environments
Key Requirements
5-6 years of incident management experience
ITIL v3/v4 Foundation Certification
MAS Technology Risk Management Guidelines knowledge