Customer Service Agent

DXC Technology Australia & New Zealand

Newcastle, United Kingdom
Handle a high volume of calls
Achieve key performance indicators
First-outcome resolution for customers
You will be directly responsible for helping to achieve DXC contractual obligations to our client by ensuring the achievement of Service Levels and Key Performance Indicators

Job Summary

  • You will be directly responsible for helping to achieve DXC contractual obligations to our client by ensuring the achievement of Service Levels and Key Performance Indicators.
  • Our Customer Service Agents are be expected to be able to answer a high volume of calls per day, providing a repeat positive experience while always striving to achieve the right outcome first-time for our customers.
  • Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.

Matching Summary

You will be directly responsible for helping to achieve DXC contractual obligations to our client by ensuring the achievement of Service Levels and Key Performance Indicators.

Skills & Requirements

Must-have

  • Handle a high volume of calls
  • Achieve Key Performance Indicators
  • First-outcome resolution for customers
  • Work in a fast-paced environment
  • Manage customer information in line with GDPR

Nice-to-have

  • Team Player that enjoys collaborating
  • Professionalism and confidence

Key Requirements

  • Call Centre/Contact Centre Experience
  • Customer Service Experience
  • Financial Customer Service Experience
  • Personal Loans Service Experience
  • Customer Records Management

Work Rights

Not specified

Tailored Resume

Cover Letter