Assistant Manager, Laca Product Analytics & Optimization

Western Union

Mexico City, Mexico
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Customer journey issue identification
Production error monitoring
Funnel performance tracking
** Western Union is seeking an Assistant Manager for LACA Product Analytics & Optimization in Mexico City. The role focuses on enhancing digital product experiences through analytics, issue identification, and cross-functional collaboration. **

Job Summary

  • Drive product analytics, production quality management, and experience optimization for the LACA digital experience.
  • Identify, surface, and resolve critical issues across the customer journey to ensure stability and improve funnel performance.
  • Collaborate closely with regional product leadership and cross-functional teams to deliver seamless, reliable, and world-class customer experiences.

Matching Summary

Match Score: 75

** Western Union is seeking an Assistant Manager for LACA Product Analytics & Optimization in Mexico City. The role focuses on enhancing digital product experiences through analytics, issue identification, and cross-functional collaboration. **

Skills & Requirements

Must-have

  • customer journey issue identification
  • production error monitoring
  • funnel performance tracking
  • cross-functional collaboration
  • analytical and problem-solving skills

Nice-to-have

  • customer obsessed mindset
  • passion for financial products
  • globally diverse organization

Key Requirements

  • 3+ years of experience in product management, QA, or related discipline
  • Proven ability to test and resolve issues in live production environments
  • Experience in funnel analysis and performance tracking
  • Comfortable working cross-functionally
  • Capable of preparing cost-benefit analysis

Work Rights

Not specified

Tailored Resume

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