Customer Care B2b Team Lead - Cdi - Barcelone

Papernest

Barcelona, Spain
Equity: bspce plan; benefits: pluxee card, health ...
On-site
Management of customer care b2b team
Crm tools hubspot salesforce
Fluent french and english bilingual
Papernest is seeking a Customer Care B2B Team Lead in Barcelona to manage and develop their customer care team, ensuring high-quality service and collaboration across departments. The ideal candidate should have a solid background in customer support, strong organizational skills, and fluency in French and English

Job Summary

  • The role involves managing the Customer Care B2B team to ensure complete problem resolution and high-quality customer experiences.
  • Employees benefit from a comprehensive package including BSPCE stock options, health insurance via Alan or Sanitas, and flexible remote work policies.
  • The position requires daily collaboration with support, sales, and commercial teams to drive product improvements and partner satisfaction.

Matching Summary

Match Score: 85

Papernest is seeking a Customer Care B2B Team Lead in Barcelona to manage and develop their customer care team, ensuring high-quality service and collaboration across departments. The ideal candidate should have a solid background in customer support, strong organizational skills, and fluency in French and English.

Salary

Equity: BSPCE plan; Benefits: Pluxee card, health insurance, meal vouchers; Base: Not specified

Skills & Requirements

Must-have

  • Management of Customer Care B2B team
  • CRM tools HubSpot Salesforce
  • Fluent French and English bilingual

Nice-to-have

  • Startup environment experience
  • Empathetic complex situation handling
  • Collaboration with RevOps SalesOps teams

Key Requirements

  • Commerce degree or equivalent experience
  • Confirmed experience in Customer Care or Client Support
  • Perfect fluency in French and English

Work Rights

Not specified

Tailored Resume

Cover Letter